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To perform high quality repair service
at a fair and just price.
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To use only proven merchandise of high
quality distributed by reputable firms.
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To employ the best skilled technicians
obtainable.
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To furnish an itemized invoice for
fairly priced parts and services that clearly identifies any used or
remanufactured parts. Replaced parts may be inspected upon request.
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To have a sense of personal obligation
to each customer.
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To promote good will between the
motorist and members of the association.
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To recommend corrective and maintenance
services, explaining to the customer which of these are required to correct
existing problems and which are for preventive maintenance.
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To offer the customer a price estimate
for work to be performed.
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To furnish or post copies of any
warranties covering parts or services.
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To obtain prior authorization for all
work done, in writing, or by other means satisfactory to the customer.
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To notify the customer if appointments
or completion promises cannot be kept.
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To maintain customer service records
for one year or more.
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To exercise reasonable care for the
customer's property while in our possession.
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To maintain a system for fair
settlement of customer's complaints.
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To cooperate with established consumer
complaint mediation activities.
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To uphold the high standards of our
profession and always seek to correct any and all abuses within the automotive
industry.
